FAQs – Your Questions, Answered!
Orders and Payments
Q: How can I place an order?
A: Simply browse our collection, add your favorite items to the cart, and proceed to checkout. It’s quick and easy!
Q: What payment methods do you accept?
A: We accept PayPal
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been shipped, you can contact our support team to make changes or cancel it. Once it’s shipped, we’re unable to modify the order.
Shipping and Delivery
Q: Do you offer international shipping?
A: Yes, we ship worldwide! Shipping costs and delivery times will be calculated at checkout based on your location.
Q: How long will it take to receive my order?
A: Orders typically ship within 1-3 business days. Delivery time depends on your location:
- International: 7-15 business days
Q: How can I track my order?
A: You can track your order by entering your order number and email address on the Track Order page of the website.
Returns and Exchanges
Q: How do I start a return or exchange?
A: Due to the high cost of international shipping and the increased risk of package loss during return transit, we currently do not support returns or exchanges unless the product has a quality issue.
Q: Who pays for return shipping?
A: Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.
Products and Care
Q: How do I care for my bag?
A: To maintain your bag’s quality, clean it gently with a soft, damp cloth. Avoid harsh chemicals and direct sunlight for prolonged periods.
Contact Us
Q: How can I reach customer service?
A: You can email us at supportyurenguoji@gmail.com or use our Contact Form on the website. We’re here to help!
Q: What are your customer service hours?
A: Our team is available Monday-Friday, 9 AM to 6 PM (EST).